Will not boot em-0xe0ef000e

[freeg57]

Starting windows in safe mode...System Restore Point not found.   When trying to backup files, the list of files is generated on the D drive but when saving the files to the external drive or DVD the error message in the subject line is shown.   WIndows Startup Repair does not help.   Is the only option to run a system recovery without backing up my files?

Orginally came with W 7 upgraded to W 10.   P/N QU043AA

[Dvortex]

Hello, @freeg57 - Greetings!

Thanks for your continued participation in HP Support Forums! I would be glad to be of your assistance 🙂

Going through your post, it looks like the Windows is loading. In this situation, you can perform a recovery without affecting your files using HP Recovery Manager.

Go to http://hp.care/2cf8noz and follow the steps under "Recover without affecting your files using HP Recovery Manager"

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[freeg57]

I unplugged all external connections (external HD, etc) other than the mouse, keyboard and monitors and suprise!  It booted!   I download the HP RECOVERY update and now will backup files, etc again just in case.

Thanks for the help.

Gary

[Dvortex · Accepted solution]

Hello, @freeg57

Great stuff! Glad to know that you were able to fix the issue.

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow!