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Message 1 of 2
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computer cannot start

HP Recommended
HP Envy 20
Microsoft Windows 10 (32-bit)

my computer can be turned on but the screen remains blank. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@acin,

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I'll be glad to help you 🙂

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you connect an external monitor or a TV and check whether you are getting display on the second screen.

 

If you are not getting the display on the second as well then follow the steps in the below article and check whether the issue is resolved.

 

https://support.hp.com/in-en/document/c03518165

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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