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Silverthunder
Level 4
120 69 3 4
Message 1 of 2
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computer wont boot when keyboard and mouse device is connected

HP Recommended
Pavilion 500-336
Microsoft Windows 10 (64-bit)

My computer often wont boot when my keyboard/ mouse device is connected.  the model is ku-1255 (it's a trackpoint keyboard). 

However, the device does always work if I plug it in after the computer has booted.  I have used the device on this computer a lot.  But, I noticed that the more recent time that I plugged it in after boot, a small window showed that Windows was installing the device drivers for my trackpoint keyboard). 

A run of the mill keyboard did not experience the problems.

 

 

1 REPLY 1
mdklassen
Level 12
11,043 11,017 577 1,688
Message 2 of 2
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HP Recommended

> I noticed that the more recent time that I plugged it in after boot, a small window showed that Windows was installing the device drivers for my trackpoint keyboard). 

 

This is normal, if you connect your device to a different USB port than what was used the previous time when Windows booted.

 

 

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