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error code hdd test

HP ProDesk 400 G3 Mini
Microsoft Windows 10 (64-bit)

hi, new system can't (after 2 days) be started anymore. new isntallation via restore or usb or dvd isn't possible (function in bios enabled).

hdd test (hp pc hardware diagnostics uefi) shows error code -> ggal6k-95v963-gxgj2j-61d203

 

seems to be a failure of the ssd or?

 

thx

georg

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error code hdd test

Hi,

 

The failure ID provided by you indicates Disk Drive (SSD) issue with the unit and SSD/HDD needs to replace.

You can buy Original part from HP

 

 

Please feel free to contact HP :


http://welcome.hp.com/country/w1/en/contact_us.html

 

For Phone assistance
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html


Chat Support
https://support.hp.com/us-en/contact-hp


If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.
If your problem is solved , please click the Accepted Solution button

I am an HP employee
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error code hdd test

> new system can't (after 2 days)

 

Take it back to the store that sold it to you, and get a replacement, for free.

 

If they will not assist, then follow the suggestion from the Other Person -- conctact HP, to open a claim against the HP warranty.

 

There is NO WAY that you should be paying for any repairs on your brand-new computer.

 

 

 

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