cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
147
Flag Post

getting in computer

HP Recommended
HP Pavilion Elite HPE-500 Desktop PC series
Microsoft Windows 7 (64-bit)

cant get in computer wont go passed login onscreen

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
21,750 21,738 1,439 2,094
Message 2 of 2
Flag Post
HP Recommended

Hi @hardHairy,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is not booting to the desktop screen after signing in.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. Boot the PC
  2. Wait 15-20 minutes for the boot process to complete and for the desktop to load
  3. Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
  4. Restart the computer.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation