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keyboard error and inaccessible boot device

HP110-016
Microsoft Windows 8.1 (64-bit)

I am helping a friend with their computer that is now unable to boot and when attempting to access bios I get Keyboard error then Inaccessible Boot Device.  When I disconnected the sata disk drive, it attempted to perform a PXE boot on IPV4 - so disconnected the ethernet cable.  Now since I'm unable to access the BIOS to change the boot order - I keep getting Keyboard error?  The keyboard and mouse are usb and both work on other computers.   Any help or ideas would be very welcome at this point.   LBrink46

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keyboard error and inaccessible boot device

I continued to work on this problem and have solved it by trying my wireless keyboard and mouse from the IMAC!

Bingo, it recognized the wireless USB Dongle and was able to access BIOS and am now running HP Diagnostics.  

This thread has now been solved!   Thank you.

LBrink46

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Level 1
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HP Recommended

keyboard error and inaccessible boot device

I continued to work on this problem and have solved it by trying my wireless keyboard and mouse from the IMAC!

Bingo, it recognized the wireless USB Dongle and was able to access BIOS and am now running HP Diagnostics.  

This thread has now been solved!   Thank you.

LBrink46

 

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keyboard error and inaccessible boot device

Sorry for the late reply to this post.  Found friend had bent USB Pins on tower front panel ports, so disconnected cable on motherboard.  Forced Windows to search on back panel for keyboard and mouse.  Bingo...all is well now.

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