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RF-2
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Message 1 of 2
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Flag Post

the User Profile Service faied the sign-in.

HP Recommended
Hp pavillion 590
Microsoft Windows 10 (64-bit)

the User ProfileService faied the sign-in.

Usual issues: won’t accept any options at sign in.

PC / desktop is exactly one year old.

I appreciate any help or direction.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@RF-2

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps? 

While you respond to that, let's try these steps: 
Step 1: Shut down and then restart the computer

Shutting down the computer completely and then turning it on can resolve this error and allow you to log into the user account. Follow these steps to completely shut down the computer and turn it on again:

  1. Shut down the computer (do not restart).

  2. After the computer has shut down completely, wait 5 seconds and then turn on the computer.

  3. Try to log on to the user account that had the problem.

    • If you are able to log on to the account, the issue is resolved.

    • If you are not able to log on, the account may be corrupted. Continue to the Next Step.

Step 2: Create a new copy of your user account from here: https://support.hp.com/in-en/document/c04648962

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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