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trying to turn off or disable power-on password at start-up

hp 110desktop
Microsoft Windows 10 (64-bit)

on my hp 110-314 desk top I did a factory reset- after a while it stopped reloading (froze) and I tried to figure out what happened. I ended up  in f-10 and was looking through the options  and at one point it wanted a password - I thought it wanted my normal startup password so I entered that . now when I start up I get a black screen with a blue rectangle box that says enter power-on password  and has a white key looking symbol. I have done many searches and tried entering mutiple different codes but nothing seems to get rid of it or disable it. any other ideas on what might get rid of this? 

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trying to turn off or disable power-on password at start-up

Hi:

 

You have to open up the PC and move the clear password jumper.

 

See the link below...Under the Jumper Settings>Clearing the Password Settings.

 

I would also unplug the PC when moving the jumper.

 

https://support.hp.com/us-en/product/hp-110-300-desktop-pc-series/6879077/model/7256040/document/c03...

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trying to turn off or disable power-on password at start-up

@donnies20

 

Move the jumper to the right and power-on for a sec

 

Replace then reboot.

 

110cmos.JPG

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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