• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-24-2022 02:37 PM

HP Recommended
Product: HP Omen Gaming Laptop
Operating System: Microsoft Windows 10 (64-bit)

As the title says, I had some major cleanup needed on my fans, now my HDMI port is no longer working to connect to my external monitor. I’ve tried updating uninstalling and reinstalling my drivers, booting into safe mode, manually extending my screen, probably every hardware fix I could find on the internet. Im assuming I need to go back into my motherboard to find the problem, any idea what I need to look for?

Category:
1 REPLY 1

‎09-25-2022 03:01 PM

HP Recommended

You need to determine if the problem is the laptop, cable or monitor

Connect monitor to xbox, Playstation or Cable TV see if it works

Connect laptop to TV using hdmi cable

try another cable.

 

look in cable end for debris.  Same for connector.  Get a flashlight and magnifier to inspect

A cable can be damaged by bending.  2 and 3 inch bend radius are not recommended for 24 and 28 gauge  respectively. 

Get a 90 or 270 degree adapter as needed.  Usually the symptom is bad video or audio, not complete loss.,

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.