Does my PC have a TPM Chip?

[stothjr]

I booted my PC and it was acting weird. Long story short, the clock battery was dead. Replaced battery and PC boots fine, but I cant log into Windows 10 using my Local Account (only Windows 10 Account I use on the PC).

Microsoft Support wants me to "clear the TPM chip" thru BIOS. Does my PC have a TPM Chip? If so, how do I clear it?  I got into the PC’s BIOS, looked under Security and didn’t see any option for TPM.

I sincerely hope someone can help.

[Paul_Tikkanen]

If your PC has a TPM. it is called an 'embedded security device' in the BIOS.

See chapter 7, page 143 for the location of the embedded security device (TPM) setting.

c04293196.pdf (hp.com)

[stothjr]

Hello Paul…..

Thank you so much for the quick response and very helpful info.

After reading the details regarding the TPM and its associated warnings, I am a bit hesitant to follow Microsoft’s recommendations. I definitely don’t want to hose my PC and make it worse than what it is.

I think I’ll try a Windows repair first to see if I can get in that way. I can’t imagine my problem is an issue with hardware settings and is more software related.

Thanks again!

[Paul_Tikkanen · Accepted solution]

You're very welcome.