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‎01-17-2019 03:26 PM

HP Recommended
Product: HP Pavillion
Operating System: Microsoft Windows Vista

Computer crashed, Win 10 reverted to Vista, Error Ms says save data and contact HP. Microsoft says problem might be motherboard. 

1 REPLY 1

‎01-17-2019 03:46 PM

HP Recommended

 Greetings,

Welcome to the forum.

I am not a HP employee.

 

Your PC is now running Windows Vista with no problems. Vista has been retired; no Microsoft security updates. You are at risk.

 

I am surprised your PC was able to recover to Vista after installing Windows 10.

 

Your PC must have been manufactured by HP prior to 2009.

 

I am guessing your PC is not able to run the latest versions of Windows 10.

 

You should back up data ASAP and think about buying a new HP PC.

 

Regards

 

 

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