HP Support Assistant

[Maria3751]

When I use my laptop, the HP Support Assistant tells me I have 9 updates I need to install on my Pavilion Desktop, but when I use my Pavilion Desktop, the HP Support Assistant tells me I have no updates to install.  Why is there a discrepancy, and which message should I trust?

[Dragon-Fur]

@Maria3751 

Edits - Correct sloppy grammar

HP Support Assistant should be used on the local machine where the HP Support Assistant is installed.

The "remote" monitoring function (at this writing) does not seem to work as one would expect. 

It is not "you" (or your computer(s)), it is the software.

What does that mean?

Install HPSA on the Desktop computer and use the HPSA software on that computer.

Install HPSA on the Laptop computer and use the HPSA software on that laptop.

Ignore the monitoring of "not local" systems in "My Devices".

If you want a temporary method to see what is going on,

• Open HPSA 
• Remove the remote ("not local") machine from the My Devices list 
• Restart the computer and log in > Open HPSA 
• Add the "not local" device back into the "My Devices" list

NOTE:  Might work - no guarantees.

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

• After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
• After the software is installed:  Restart the computer and log in

Optional - After the software is installed, PIN the program to your Windows Start Screen

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant > PIN to Start

Help and Troubleshooting for HPSA

READ:  Get help and Learn about the HPSA software

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

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