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- Re: Hard drive diagnostic problem
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10-09-2020 02:06 PM
Hi! Trying to execute the HP diagnostic of my device's three hard drives, i get this error about one of the three: 6E1U6M-85PA8T-X87T61-617613. Can you explain me what is the problem? Thank you very much!
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10-09-2020 02:22 PM
Hi:
Below is the report generated by the failure code you posted, minus your PC's serial number.
6E1U6M-85PA8T-X87T61-617613 | OK | XXXXXXXXXX | 10/9/20 | 304 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 2 Quick Test Failure |
You will have to replace hard disk 2, which could be the 1 TB hard drive or the 128 GB SSD.
It depends on what port the drive is plugged into.
The specs state the SSD is drive 1 and the 1 TB drive is drive 2.
https://support.hp.com/id-en/document/c04912940
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
http://h10032.www1.hp.com/ctg/Manual/c04717139
If the PC boots up and you can get into Windows, then I assume the 1 TB storage drive has gone bad.
10-09-2020 02:22 PM
Hi:
Below is the report generated by the failure code you posted, minus your PC's serial number.
6E1U6M-85PA8T-X87T61-617613 | OK | XXXXXXXXXX | 10/9/20 | 304 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 2 Quick Test Failure |
You will have to replace hard disk 2, which could be the 1 TB hard drive or the 128 GB SSD.
It depends on what port the drive is plugged into.
The specs state the SSD is drive 1 and the 1 TB drive is drive 2.
https://support.hp.com/id-en/document/c04912940
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
http://h10032.www1.hp.com/ctg/Manual/c04717139
If the PC boots up and you can get into Windows, then I assume the 1 TB storage drive has gone bad.
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