08-21-2017 11:14 AM
Im wondering if my computer is compatable with windows 10 Home? I upgraded from w7 and it has been working fine up until now. When booting it goes into automatic repair and ends up at screen Keyboard language. At that point kboard and mouse dont work. Kboard and muse works in bios. I have tried all usb ports.
08-22-2017 01:49 PM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the computer does not boot properly? Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you tried to run any test on the computer?
Have you recently made any changes on the PC before the issue started?
In the meantime, let's try these steps here:
Perform a Hard reset on the PC:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
I did go through the product specifications and found that your PC was shipped with Windows 7 and unfortunately, there are no drivers available for Windows 10.
For more assistance, please find this forum link which has helped other customers: Click here
HP does not recommend any upgrade or downgrade, however, you can do it at your own discretion.
Let me know if those steps worked for you.
If they did, that’s awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
I am an HP Employee
09-07-2017 11:45 AM
Thanks for your advice. Unfortunately the hard reset did not work. The same problem accured. The comp did a "automatic repair" during booting. And then the mouse and kboard stopped working when it showed "select keyboard layout"-page.
I have installed a software recwntly. However, the problem accured over night when the comp was shut down.