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‎07-08-2019 07:35 PM

HP Recommended
Product: Omen Desktop 870-224
Operating System: Microsoft Windows 10 (64-bit)

For the past week I have had an issue with my HP Omen desktop no longer using nor detecting the NVIDIA Geforce GTX 1060 GPU that it came with. I noticed a change when the screen flickered black a few moments then it seemed like the graphics had slightly changed. I looked and my Geforce experience manager was not working anymore, it was installing an Intel manager instead, and I could no longer play most of my games. Even after a factory reset I cannot access the Nvidia control panel nor find any evidence of my GPU being detected at all.

 

 

Only Intel detectedOnly Intel detected

 

6 REPLIES 6

‎07-09-2019 10:36 AM

HP Recommended

@Midnight1401,

Can you define how you performed the "factory reset".

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎07-09-2019 10:54 AM

HP Recommended

I went into the desktop's settings, update and security, then to recovery. I preformed a system reset.

Hopefully this will help you.

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‎07-09-2019 05:53 PM - edited ‎07-09-2019 05:58 PM

HP Recommended

@Midnight1401,

That was supposed to install the original OS and drivers.

I would uninstall the Geforce manager and then download it from here, and re-install it. A re-boot may need to be performed.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎07-09-2019 06:37 PM - edited ‎07-09-2019 06:47 PM

HP Recommended

unknown (1).png

I got this pop up when trying to install it. @Wb2001

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‎07-10-2019 09:03 AM

HP Recommended

@Midnight1401,

At least a restore point will correct that issue.

The more serious problem is your system failing to recognize the NVidia Manager.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎07-10-2019 02:21 PM

HP Recommended

Then how do I correct this? It seems like the system is failing to recognize that there is an Nvidia GPU at all.

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