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‎01-22-2018 10:30 AM

HP Recommended
Product: Pavilion power 580-015na
Operating System: Microsoft Windows 10 (64-bit)

It was so simple to get exactly the information I needed for my last HP on the subject of requirments and method of upgrading the RAM.

 

This time I have wasted half a day going round in circles on HP support and cannot find the precise info I need.

 

I don't want to risk damage or to get it wrong. I am confident to do the job and have done so several times in the past but where are the simple straight forward specifications andinstructions?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2018 10:42 AM - edited ‎01-22-2018 11:00 AM

HP Recommended

@Bleurk,

You said you were fully capable of installing RAM.  QUOTE:

( I am confident to do the job and have done so several times in the past).

 

Part number: 860399-800

Specs: Memory - RAM, GNRC, UDIMM 8G DDR4 1.2V 2400

 

Memory upgrade information

 

Dual channel (one DIMM per channel) memory architecture

Two DDR4 UDIMM (288-pin) sockets

Supports PC4-19200 (DDR4-2400)

Supports up to 16 GB (unbuffered) on 64-bit computers

 

Crucial memory page for your unit.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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6 REPLIES 6

‎01-22-2018 10:42 AM - edited ‎01-22-2018 11:00 AM

HP Recommended

@Bleurk,

You said you were fully capable of installing RAM.  QUOTE:

( I am confident to do the job and have done so several times in the past).

 

Part number: 860399-800

Specs: Memory - RAM, GNRC, UDIMM 8G DDR4 1.2V 2400

 

Memory upgrade information

 

Dual channel (one DIMM per channel) memory architecture

Two DDR4 UDIMM (288-pin) sockets

Supports PC4-19200 (DDR4-2400)

Supports up to 16 GB (unbuffered) on 64-bit computers

 

Crucial memory page for your unit.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎01-24-2018 04:16 AM

HP Recommended

Thanks for the reply.

 

It was still somewhat confusing as the Crucial page initially shows a 4GB unit which I knew was wrong.

 

Then it shows two 8GB units with different part numbers (not the part number you quoted) but apparently identical descriptions so after poring over it for a while and not being able to see any difference I picked the first one.

 

Hopefully it's on its way and we shall see.

 

Thanks again.

Was this reply helpful? Yes No

‎01-24-2018 05:42 PM

HP Recommended

@Bleurk,

The part # quoted was the stock HP part number.

The link was the a support page offering compatible guaranteed RAM.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎01-25-2018 06:35 AM - edited ‎01-25-2018 06:47 AM

HP Recommended

OK I see thanks.

 

There were two 8GB 2400 items on the Crucial page and I couldn't see what the difference was between them so I picked the first one and hoped.

 

I have just had another look and compared the two parts specs line by line and now see one is single ranked and the other is dual ranked. I don't know what that means but it is the dual one I selected.

 

The part is on its way to me and so hopefully this will be successful.

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‎01-25-2018 07:52 AM

HP Recommended

New RAM seems to be successfully installed and correctly showing as 16Gb total installed.

 

Thanks for the help.

 

This is solved

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‎01-25-2018 12:50 PM

HP Recommended

@Bleurk,

Thank you the very positive reply. Glad to know it worked out.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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