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‎01-15-2019 09:09 AM

HP Recommended
Product: HP ENVY T4A20AA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Clicking the start button does not do anything. Other things on the desktop seem to work.

3 REPLIES 3

‎01-16-2019 03:45 PM

HP Recommended

@junosa

 

Welcome to HP Support Community.

 

The Windows files could be corrupted

 

Please run the System File Checker tool to repair missing or corrupted system files. Please refer to this Link: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎02-12-2019 06:09 PM

HP Recommended

I don't see " Command prompt" However I did see "Run as administrator" After clicking on that, a black box with white letters showed the following: C:\Windows\system32>  Where do I go from here?????????????  I am running 64 however.  I am doing this on windows 7, because the computer with Windows 10 has the issue with the start button.

 

 

 

 

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‎02-13-2019 05:15 AM

HP Recommended

@junosa 

If you press the power button, and get no light, or indication of turn-on power, then it could be the power supply.  Make sure you have power to the computer.  Is there a green LED on the back of the power supply?  Is it OFF ?  Unplug the power cord from the computer, then replug. Does the green led turn ON ?   Now, when you press the power button, does the green LED turn OFF?  If so, you need a new PSU.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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