cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
theboy
Level 1
10 5 0 0
Message 1 of 8
597
Flag Post

Solved!

increase ram on HP620f desktop

HP Recommended
HP6240f
Microsoft Windows 10 (64-bit)

want to know if I can add memory to my desktop

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
143,738 67,302 22,564 34,669
Message 2 of 8
Flag Post
HP Recommended

Hi:

 

Below is the link to the product specs for your PC.

 

HP Pavilion p6240f Desktop PC Product Specifications | HP® Customer Support

 

You can find the memory upgrade info on the above link.

 

You can install up to 4 x 2 GB of DDR3 memory in your model.

 

Looks like you are already at the max, according to the specs.

 

If you want to see if it may be possible to go beyond 8 GB of memory, you can run this command...

 

Windows users can determine the maximum RAM capacity in the Command prompt with the command below.

 

It gives the final value in kilobytes which can be converted to gigabytes (divide the value by 1048576 to convert KB to GB).

 

Run the Command prompt app as administrator. 

 

Then run the following command.  You can copy and paste the line from here.

 

 

 

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7
Paul_Tikkanen
Level 21
Level 21
143,738 67,302 22,564 34,669
Message 2 of 8
Flag Post
HP Recommended

Hi:

 

Below is the link to the product specs for your PC.

 

HP Pavilion p6240f Desktop PC Product Specifications | HP® Customer Support

 

You can find the memory upgrade info on the above link.

 

You can install up to 4 x 2 GB of DDR3 memory in your model.

 

Looks like you are already at the max, according to the specs.

 

If you want to see if it may be possible to go beyond 8 GB of memory, you can run this command...

 

Windows users can determine the maximum RAM capacity in the Command prompt with the command below.

 

It gives the final value in kilobytes which can be converted to gigabytes (divide the value by 1048576 to convert KB to GB).

 

Run the Command prompt app as administrator. 

 

Then run the following command.  You can copy and paste the line from here.

 

 

 

Was this reply helpful? Yes No
theboy
Author
Level 1
10 5 0 0
Message 3 of 8
Flag Post
HP Recommended

thank you paul...I'm going to ck this stuff.. I had a 2TB drive installed when I upgraded to windows 10...does that make a difference...with adding memory// thanks JK

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
143,738 67,302 22,564 34,669
Message 4 of 8
Flag Post
HP Recommended

You're very welcome.

 

Ideally, you would want to be at 16 GB on a PC like yours, but it may not be possible,

 

8 GB is adequate though.

Was this reply helpful? Yes No
theboy
Author
Level 1
10 5 0 0
Message 5 of 8
Flag Post
HP Recommended

how do I find out if I can add to make it 16...trial n error...or can HP help ...don't usually have much luck with them for info..thank you  JK

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
143,738 67,302 22,564 34,669
Message 6 of 8
Flag Post
HP Recommended

Hi:

 

What did the command report you ran indicate?  8 or 16 GB?

 

HP will tell you 8 GB is the max, and will charge you to tell you that since your PC is out of warranty.

Was this reply helpful? Yes No
theboy
Author
Level 1
10 5 0 0
Message 7 of 8
Flag Post
HP Recommended

it showed max capacity  memory devices...8388608  4

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
143,738 67,302 22,564 34,669
Message 8 of 8
Flag Post
HP Recommended

OK, so the report indicates you are definitely at the max of 8 GB and cannot add more memory.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation