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11-15-2017 01:32 PM
Diagnosing message start up repair couldn’t repair your PC
What do I do ?
11-16-2017 06:11 PM
Welcome to the HP Forums. I would be happy to help you with your HP Pavillion all in one PC. I understand that your are getting blue screen with Bad_System_Config_info error and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well.
►Turn your computer back on then tap ESC button repeatedly
►Once start menu is up, go to F11 Recovery then wait for a couple of secs
►Once Recovery Manager is up, Click Trouble Shoot >Advanced Options >Command Prompt
A black box will appear. This is your command prompt window.
►Type the following command:
bootrec /scanos Then press enter
bootrec /rebuildbcd Then press enter
bootrec /fixmbr Then press enter
bootrec /fixboot Then press enter
Windows will update automatically.
Let me know if that helps.
I am an HP Employee
11-18-2017 07:09 PM
I was hopeful problem had been fixed but no it’s still BSOD with same messages as before. I have tried System restore but failed with message “failed while scanning the file system on drive C:/. The drive might be corrupt. You might want to trySystem Restore after running chkdsk/R on this disc. An unspecified error occurred during System Restore (Ox81000204)”
Can you assist further with this information? Let me know
10-01-2018 11:33 AM
Lisa749 -- welcome to this forum.
It is not clear whether your problem is the same problem as reported by the author of this thread.
Exactly what are the symptoms that you are experiencing?
Also, which command did you enter, to get the "denied" message?
12-22-2019 11:39 AM
You have to start a command prompt with Admin rights -- by selecting Run as Administrator after selecting the command prompt option.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP