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glangford2
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Message 1 of 9
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Blue screen message Bad_System_Config_info

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Pavillion all in one PC
Microsoft Windows 10 (32-bit)
Automatic repair did not work. Tried restating. But going in loop Then tried advanced options including trouble shoot and reset this PC
Diagnosing message start up repair couldn’t repair your PC
What do I do ?
8 REPLIES 8
sandytechy20
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Message 2 of 9
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@glangford2

 

Welcome to the HP Forums. I would be happy to help you with your HP Pavillion all in one PC. I understand that your are getting blue screen with  Bad_System_Config_info error and you have already done some preliminary troubleshooting.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well.

 

►Turn your computer back on then tap ESC button repeatedly

►Once start menu is up, go to F11 Recovery then wait for a couple of secs

►Once Recovery Manager is up, Click Trouble Shoot >Advanced Options >Command Prompt

 

 

A black box will appear. This is your command prompt window.

 

►Type the following command:

 

 bootrec /scanos Then press enter

 bootrec /rebuildbcd Then press enter

 bootrec /fixmbr Then press enter

 bootrec /fixboot Then press enter

 

Windows will update automatically.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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glangford2
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Txs for suggestions. I have tried them but they didn’t work. I received message “the operation completed successfully “
I was hopeful problem had been fixed but no it’s still BSOD with same messages as before. I have tried System restore but failed with message “failed while scanning the file system on drive C:/. The drive might be corrupt. You might want to trySystem Restore after running chkdsk/R on this disc. An unspecified error occurred during System Restore (Ox81000204)”

Can you assist further with this information? Let me know
Thanks
Gary

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glangford2
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Message 4 of 9
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90EFWC-85K8S3-GXPSLK-60UF03 error message from running System Quick check diagnostics .

 

Hard Drive Short DST Check : Failed 

 

Seems to be a Hard Drive problem.Can it be fixed or do I need a new hard drive? What does the code mean?

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CF4
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Hi

 

Usually means HDD failure imminent.

 

So make backups, dust off your restore disks and find a supllier for your HDD.

 

Run a full diagnostic on the Drive, and if errors are again reported, replace the drive.

 

 

 

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Lisa749
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Hi I followed all steps but when I entered the last command it says access denied is there anything else I can do. Thankyou

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mdklassen
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Lisa749 -- welcome to this forum.

 

It is not clear whether your problem is the same problem as reported by the author of this thread.

 

Exactly what are the symptoms that you are experiencing?

 

Also, which command did you enter, to get the "denied" message?

 

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Lindon93
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I tried imputing those commands but when I got to bootrec /fixboot it said access is denied.

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WAWood
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@Lindon93 

You have to start a command prompt with Admin rights -- by selecting Run as Administrator after selecting the command prompt option.

 

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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