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Tutor
Posts: 11
Member Since: ‎08-16-2014
Message 1 of 6 (7,003 Views)

Computer Shuts Down Unexpectedly

Hi, I had previously posted a question but forgot to give the pc info. I have a desktop pc pavilion model p6-2014 with operating  system Windows 7 Home Premium 64-bit.  I have not installed any hardware or software except connected a new router. My computer shuts down unexpectedly several times starting 2nd week of this month. 

At right hand bottom of screen, there is a msg that reads: " Display Driver Stopped Responding & has Recovered. Below that is another sentence that says: "Display Driver AMD driver has stopped responding & has successfully recovered.

 Black screen follows then asks if I want to start windows normally and I have to sign on again.

 

I am not a computer savvy person and do not know what to do. Pls help and provide detailed steps on how I resolve this problem. 

 

Also, I can not access the HP Support Assistant app. Getting a pop up msg that says: HPSF.exe has stopped working. This app has encountered a serious problem and must close. How can I put this app back?   

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Master's Graduate
Posts: 559
Member Since: ‎11-17-2008
Message 2 of 6 (6,995 Views)

Re: Computer Shuts Down Unexpectedly

Hi,

When did this problem start?  I suggest you try a system restore to a point before the issue began.  There might be a driver conflict causing this issue. Here are the instructions: http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc?src=ia&iaaid=50004900&ialnk=ti...

-Chris

I work for HP.
Distinguished Professor
Posts: 2,588
Member Since: ‎11-17-2008
Message 3 of 6 (6,994 Views)

Re: Computer Shuts Down Unexpectedly

 

The error before it shuts down indicated the problem is associated with the video system and likely the chipset.

 

I reccomend installing the following updates:

 

Ralink wireless

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cp-107763-1&cc=us&dlc=en&lc=en...

 

Chipset

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cp-97610-1&cc=us&dlc=en&lc=en&...

 

Video

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cp-97608-1&cc=us&dlc=en&lc=en&...

 

For HPSA you can run HP Recovery Manager and reinstall HP Support Assistant. You can also try this download:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cp-99271-1

 

Hope it helps!

 

-R

 

 

 

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
Tutor
Posts: 14
Member Since: ‎08-28-2011
Message 4 of 6 (6,645 Views)

Re: Computer Shuts Down Unexpectedly

I had the same issue with hp support assistant, it somehow got uninstalled on my computer,I was recently able to reinstall it.

Intern
Posts: 21
Member Since: ‎04-17-2012
Message 5 of 6 (6,633 Views)

Re: Computer Shuts Down Unexpectedly

Hi Nyltiak207,

 

May I know if the Windows Update is running?

sometimes this require reboot and will shut down automatically.

 

Beside this problem, you mentioned about the Display Driver issue,

my idea is the same with RasterBlaster, need to re-install the related drivers.

 

About the HP Support Assistant app, please try to download from :

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.VLd9saMVGak

Hope my ideas helps.

 

I work for HP.
Top Student
Posts: 7
Member Since: ‎06-05-2012
Message 6 of 6 (5,132 Views)

Re: Computer Shuts Down Unexpectedly

My Pavillion 500 shuts down without warning. I bought a new power supply hoping that would fix the problem but it didn't. I note this is a common feature with a wide range of HP computers and laptops. Has any solution been found?

 

I am not under warranty as when I reported issues under warranty the help desk were unable to help and kept suggesting system restore which wasn't the answer. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation