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Getting "not applicable to this image" when I try to install newest thin client image on t630

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t630
Microsoft Windows 10 (64-bit)

t630 thin client running Win10-64.  Using HP thinupdate to download newest update (KB4338814) for this version (1607).  When I try to install it I get "this package is not applicable to this image".  Then why is it offered?  The last image I installed was from April.  How do I get this to install?

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I am also getting this same error on the hp mt43's.

image:  16WWMTCJ601_US_111217

update:  kb4338814-x64.cab, 2018-07 Cumulative Update for Windows 10 Version 1607 for x64-based Systems

This brings up compliance issues for us, and we have over 100 of these units.  We really need to get this resolved.

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I received this info in response to a ticket I submitted to HP support:

-----------------------------------

Hello,

My name is Randall Guzman from HP Second Level, we received an escalation regarding issues with Windows update for the HP mt43 Thin Client.

I was able to replicate the issue on my lab and found that there is a KB needed in order to install the cumulative security updates for Win 10 IoT.

This KB is a pre-requirement for the following KB’s: KB4284880 & KB4338814.

The servicing stack update (SSU) (KB4132216) must be installed before installing the latest cumulative update (LCU) (KB4338814 & KB4284880).

The LCU will not be reported as applicable until the SSU is installed.

This is the download link for the KB4132216: http://www.catalog.update.microsoft.com/search.aspx?q=kb4132216

Please make sure to download the x64 package for Windows 10.

Let me know if you have any question for this case.

Regards,

Randall Guzman Mora
2LS – GSE PPS AMS

-----------------------------------

I was also able to get one of the units to update using our WSUS server:

 

http://h10032.www1.hp.com/ctg/Manual/c05310155

 

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