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‎11-13-2019 05:24 AM

HP Recommended
Product: Pavilion g6 notebook
Operating System: Microsoft Windows 7 (32-bit)

HARD DISK LONG DST: FAILED

FAILURE ID: QCU67T-6KC9RU-MFPWW1-61FJ03 PRODUCT ID: D3G73EA#BH5 

Hard disk 1

How do I correct the above error, my laptop is not booting. 

1 REPLY 1

‎11-13-2019 07:15 AM

HP Recommended

Hi:

 

The error code reported means that the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c03593041

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