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‎01-01-2020 01:43 PM

HP Recommended
Product: HP Pavillion 24 All-in-one touch pc
Operating System: Microsoft Windows 10 (64-bit)

I bought this yesterday, set it up. When I added outlook email it wanted me to change my pw for windows so I did. Now this am when I went to  sign in at the start up page it will not let me login. I also clicked forgot pw, it takes the sign in box off, you can here it running, then the sign in box comes up but it doesn't give me the option to reset pw?

It is brand new so I am not really understanding what is happening. Should I reset to factory settings?

1 REPLY 1

‎01-03-2020 09:20 AM

HP Recommended

@VLAlexanderWORK 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!



I am a volunteer and I do not work for, nor represent, HP
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