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‎01-14-2022 11:05 AM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P7AV)
Operating System: Microsoft Windows 10 (64-bit)

I have looked all over the internet and have been unsuccessful. Trying to find the OMEN control app for my system so I can control the LED arays that are attached to the case when I purchased it. 

The first problem I had was that the Windows 11 installation got all buggered up.  Example ;  the OS reverted back to Windows 10,  But it would try to find Windows 7 applications to run and could not find them and Properties would show that the app was in fact a Windows 7 app.  But this was a Windows 11 purchased from BEST BUY.  After getting the OS fixed and reinstalling all the drivers and the Correct OS I still need the OMEN Control app and can not find.  The Links I have found give me the file: sp70894.exe and when I run this app I get and error ( The code execution cannot procced because SymCom.DLL was not found. Reinstalling the program may fix this problem. )

Where can I get this app. And Why do you not have a page that has the support application for the systems that you sell?

Category:
3 REPLIES 3

‎01-15-2022 05:00 AM

HP Recommended

hi

Hello
to begin with, you are making a little confusion
here, we don't sell anything, it's a community of help between users!
everything you need for your computer should be here

https://support.hp.com/us-en/drivers/selfservice/omen-30l-desktop-pc-gt13-1000a/2100404772

 HP OMEN Gaming Hub

https://support.hp.com/us-en/product/omen-30l-desktop-pc-gt13-1000a/2100404772/how-to

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎01-17-2022 11:56 AM

HP Recommended

I am getting the USB drive today and I will start the process to try and fix this.  Question Will this pull the Windows operating system from your site or will this use the one I currently have installed?  Where will it get the OMEN control app from when I do this?  Because everything is working just not the OMEN control app.

 

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‎01-17-2022 12:05 PM

HP Recommended

" system from your site"

sorry, I don't understand, I don't have a site?

 

"I am getting the USB drive today "

what usb drive, exactly?

 

have you tried, what is mentioned in the links?

 

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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