Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues. For these issues, you will need to contact HP Customer Support.
To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process: Step 1. Goto this page https://support.hp.com/us-en/contact-hp Step 2. Enter Product number or select to auto detect Step 3. Scroll down to "Still need help? Complete the form to select your contact options" Step 4. Scroll down and click on: HP contact options - click on Get phone number Case number and phone number appear.
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I am a volunteer and I do not work for, nor represent, HP