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‎03-06-2019 08:40 PM

HP Recommended
Product: Envy allinone
Operating System: Microsoft Windows 10 (32-bit)

Hi I have a envy 24 all in one desktop. While I was updating the bios, I accidentally turned off the pc. Now, I have a black screen but I can hear the fan on. I’ve tried the hp hard reset, etc n i still have a black screen. Pls help anyone!!!

1 REPLY 1

‎03-14-2019 10:51 AM

HP Recommended

@Helen323 

Sorry, but I don't have very good news for you ...

Since the BIOS/UEFI is essential to the most basic of PC functions, what you did was essentially turn your PC into an "electric brick" by disabling it in the middle of a BIOS update.

What MIGHT work is one the following:  

http://support.hp.com/us-en/document/c02693833

http://support.hp.com/us-en/document/c04126730

 

However, if neither of these works, then you would need to contact an HP Repair or Service Center to see about having them reload the BIOS/UEFI for you.


If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
Good Luck



I am a volunteer and I do not work for, nor represent, HP
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