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‎03-28-2018 12:24 AM

HP Recommended
Product: HP Omni All in one 120 - 2020a
Operating System: Microsoft Windows 7 (64-bit)

The PC got infected and I wanted to reset it back to factory settings. However, all original HP recovery DVDs / USB have lost. I have tried with an original Windows 7 home premium from Microsoft but it doesn't work. During reinstalling attempts, all drives C and D were formatted, and all HP drives have been deleted. Now "Windows Boot Manager" requires a Windows instalation disc to "repair the computer". How / WHere can I find a recovery media set for this HP? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2018 01:03 AM - edited ‎03-28-2018 01:09 AM

HP Recommended

Thank you for your post and welcome to HP Forums.

 

You can try to create a windows startup DVD/flash, using Windows USB/DVD Download Tool https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool and reppair your windows.

 

More info also can be found on https://www.microsoft.com/en-us/software-download/windows7

 

If the issue still exist, please Contact HP on http://www8.hp.com/us/en/contact-hp/ww-contact-us.html to order Recovery Media Set.

 

Good luck!

Regards,

kaleks

 

I am an HP employee

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View solution in original post

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7 REPLIES 7

‎03-28-2018 01:03 AM - edited ‎03-28-2018 01:09 AM

HP Recommended

Thank you for your post and welcome to HP Forums.

 

You can try to create a windows startup DVD/flash, using Windows USB/DVD Download Tool https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool and reppair your windows.

 

More info also can be found on https://www.microsoft.com/en-us/software-download/windows7

 

If the issue still exist, please Contact HP on http://www8.hp.com/us/en/contact-hp/ww-contact-us.html to order Recovery Media Set.

 

Good luck!

Regards,

kaleks

 

I am an HP employee

If you find this post helpful then you can help others find the same solution by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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‎03-28-2018 01:43 AM

HP Recommended

Thanks Kalek.

I have tried the link to Microsoft. It said that the product was pre-built in the PC, hence I should contact HP for help.

-Getting back tothe  HP support webpage, I got the information "no drives or software available for this product".

-Trying to contact HP Australia on phone but no body took the calls!

-Having tried a link from another post leading to Best2services in UK, it also said that "no recover set available for this ptoduct".

 

I don't know what to do next !

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‎03-28-2018 02:27 AM - edited ‎03-28-2018 02:30 AM

HP Recommended

Hi again,

 

I have tried with your pdocut number and country

 

https://support.hp.com/au-en/contact-hp/product/HP-Omni-120-2000-Desktop-PC-series/5146279/model/514...

 

please enter your serial numbder and continue to the support page.

At the moment Support is not available in Australia area, as working hours are:

 

   - for Chat support - Monday through Friday 10:00 a.m. to 6:00 p.m. (Excluding public holidays)

   - for Phone support - Monday through Friday 8:30 a.m. to 5:30 p.m. (Excluding public holidays)

 

Tjhe local support service will provide to you the correct information and will be albe to advise you how to order recovery media set.

 

Kind regards,

kaleks

 

I am an HP employee

If you find this post helpful then you can help others find the same solution by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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‎03-28-2018 02:38 AM

HP Recommended

Thanks, Kaleks.

I called 132347 at 4pm today, before posting the question to the forum. Regarding chatting, I met the virtual agent all the times, then I was redirected to the HP support page which gave information I described in the first post ! Moreover, on the HP support page, there is not anylink for purchasing a recovery media set!

 

I don't know how to talk with HP staff in person rather than a virtual.

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‎03-28-2018 02:44 AM

HP Recommended

Hi Kaleks,

 

The S/N is "4cs148015s"

 

Product no. QU327AA#ABG

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‎03-28-2018 03:09 AM

HP Recommended

Hi, here is the Australian phone support link for all models: 

 

http://www8.hp.com/au/en/contact-hp/phone-assist.html

 

Hope you find this useful.

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‎03-28-2018 01:56 PM

HP Recommended

Thanks, Mihaela. I will try.

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