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Locked

‎01-03-2019 10:51 PM

HP Recommended
Product: hp pavillion
Operating System: Microsoft Windows 8 (64-bit)

 I bought this computer brand new its mine i ham the administraitor  but now i am not when i try to do almost anything  like download or refresh my computer a window pops up and says guest like i am signing in and it wants password i can not give 

 

1 REPLY 1

‎01-04-2019 01:56 AM

HP Recommended

Seems like somebody/something degraded your account.

Try:

Open computer management (This PC>Manage or run CMD (as admin if possible) and type "compmgmt")

List local users and groups > Users

Check what accounts there are and if your account is Administrator.

If you have further issues, click on "ADministrator" account

And un-click "Account is locked"

Than log off of your current account and login as "Administrator" 

 

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