Vertical lines brand new pavilion 31.5 inch

[Kez84]

I have literally unboxed my brand new pavilion, updated all drivers via intel command Center I think it’s a a sync issue but can not find it.

It runs refresh rate of 59.95ghz and can not be altered.

please help as this is an expensive brand new machine that I need up and running asap as it is my work computer, my spectre is out of commission awaiting a new battery.

many thanks for any assistance l.

cheers.

kez.

[sandytechy20]

@Kez84 

Welcome to the HP support community.

I understand that you are getting display issues on your notebook, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Kez84]

Hi, 

thank you. I did call HP Monday and had a tech try and help, turns out it had to be returned as most items could not be accessed and a complete reset could not be done also, this was after speaking with Microsoft and intel techs as well.

have a great day

[sandytechy20]

@Kez84 

Is the issue resolved?