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hard disk error

HP Recommended
Microsoft Windows 8.1 (64-bit)


after a couple od day with disk usage 100%, my desktop pc gone in recovery mode and diagnostic in INFINITE LOOP

when i check single hardware componet, Hp system gave me this error:





after i was able to restore the pc to factory settings;

after a couple of hour the pc gone in blue screen (fatal error) and restart

the pc work normaly and i swicth off with more then 100 updates of windows 8.1


the next day the pc won't turn on and continue the loop of diagnostic and recovering

the hard disk gave me this error







i would ask, what this error mean? or where i can find an answer?

this HD is possible to fix? is still usable or i will have to change HD? which one do you suggest?


if i change hd, how can i use the HD partition for factory reset?


thanks in advance



ID product:


PC desktop HP Pavilion 500-343nl

intel core tm i7 4790s 3,2 Ghz

Nvidia geforce gtx745

HD wdc wd10ezex - 60m2na0  

WD10EZEX Blu Hard Disk Desktop da 1 TB, 7200 RPM, SATA 6 GB/s, 64 MB Cache, 3.5 "


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Message 2 of 3
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HP Recommended

Hello @risikosuper


Welcome back to the HP Support Forum. Thank you for posting.


The error codes you provided tells me different things but 2 of them clearly state that the hard disk drive (HDD) has failed.  Since this is > faulty HDD/hardware component, you will probably not be able to recovery your files. If you want to attempt data recovery, please let me know and I may post additional instructions.



Here are your options on fixing the problem:


1) If your computer is still under warranty or any kind of active care packs, please contact HP Support and inform them. They will work with you about the way to replace the faulty component.  Contact HP:





2) If your computer is with warranty period expired, you will need to replace the faulty HDD - buy new one on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store



You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 1TB capacity, your new HDD/SDD must also be 1TB or with bigger capacity. You need 3.5 inch HDD

I recommend you consider HDDs with RPM 7200 as they as slightly faster, 5400 RPM is slower >>




*** How to replace the faulty HDD with new HDD:  please, find info and instruction in this artcile >>



If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:







3) Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. So, as your computer originally came with Windows preinstalled by HP (a.k.a. OEM Windows), then you need to use HP recovery media - DVDs or USB pen drive you have previously created   or   recovery media purchased from HP. Some general info >>


Let me know if you need assistance on this part.

Looking forward to your feeback/reply.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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Message 3 of 3
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HP Recommended

> if i change hd, how can i use the HD partition for factory reset?


You could try "disk-cloning" software, to copy everything, block-by-block, from "old" to "new".

If you are lucky, then the almost-never-used "system recovery" partition will be successfully copied.

If the other partitions don't copy, that's not a problem.

Connect the new disk-drive, boot from it, and launch that "system recovery" partition to reset/reload the 'C:' partition.


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