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Otis17
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Message 1 of 2
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my pc is locked up and is tell me it is not the right pin or password

HP Recommended
hp envy700 pc
Microsoft Windows 8.1 (32-bit)

Trying to log in to my desktop PC keeps telling me I am entering the wrong password or pen I hit forgot password it takes me through Microsoft and then tells me I need to go on to account live.com I go there different device and it tells me that there is no account by that name

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WAWood
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Message 2 of 2
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HP Recommended

@Otis17 

Sorry, but we can't help you with this, as this is an MS account issue and we have no way to work that issue.

 

You would have to contact Microsoft directly to get your MSN account issue reset.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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