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LONDONHOIST
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HP Recommended
Microsoft Windows 10 (64-bit)

Hello - 

 

I can print for word fine - when printing jpeg or png via photo software on windows presented with the below:- 

Does any one have a solution for this  or workaround?

 

Please advise

 

print error.png

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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@LONDONHOIST

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your post and I would like to help

 

I suggest you download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR.

 

Try printing and let me know how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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