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Message 1 of 2
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Blank Screen after logging on

HP Recommended
Microsoft Windows 10 (32-bit)
After I log on, my screen is black with a mouse. Can’t open task manager.
I have:
Taken out battery
System Restore
Repaired Drive

I can’t refresh- it says “there was a problem refreshing, no changes made”

I can’t reset- don’t have windows installation or recovery media.

I cannot ctrl-shift-esc
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Message 2 of 2
Flag Post
HP Recommended



It can take up to 15 minutes for the Windows desktop to appear after you log in.


If your PC is less than 2 years old and came with W10 from HP, you probably need to install this patch...

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