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bjm_20
New member
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Message 1 of 2
348
Flag Post

Blank Screen after logging on

HP Recommended
Pavilion
Microsoft Windows 10 (32-bit)
After I log on, my screen is black with a mouse. Can’t open task manager.
I have:
Restarted
Taken out battery
System Restore
Repaired Drive

I can’t refresh- it says “there was a problem refreshing, no changes made”

I can’t reset- don’t have windows installation or recovery media.

I cannot ctrl-shift-esc
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,101 122,278 20,099 30,822
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

It can take up to 15 minutes for the Windows desktop to appear after you log in.

 

If your PC is less than 2 years old and came with W10 from HP, you probably need to install this patch...

 

https://support.hp.com/us-en/document/c05704298

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