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Ahsanchauhdary
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Message 1 of 2
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Boot error

HP Recommended
Hp touchsmart 600
Microsoft Windows 10 (64-bit)
I have a hp touchsmart that keeps loading on boot screen . I also installed a new window but that also doesn't work i have the same issue. I ran the diagnostics on my pc and it says my computer is fine. What should i do.
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Jeet_singh
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Message 2 of 2
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Hi @Ahsanchauhdary,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the computer won't boot into Windows anymore. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Do you get any error message or error code while booting?

How did you install Windows? Is it a retail copy of Windows or OEM version

Have you tried to run an extensive test on the Hard drive from F2?

 

In the meantime, let's try these steps here: Let's start off by following the steps suggested in the support document for - HP Desktop PCs - Computer Does Not Start (Windows 10, 😎

 

Perform a Hard reset on the PC: 

 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

If you installed a retail copy of Windows, unfortunately, HP does not support this. So I would recommend you contact our HP phone support to order a set of recovery media for your PC.

 

If you have installed a OEM version of Windows, then I would suggest you try to run an extensive System test as well as an extensive test on the Hard drive from F2 (Please capture the failure ID for further assistance).

 

Depending on the test results, If the test fails, this clearly indicates a possible hardware failure. I would recommend you to contact our HP phone support for further assistance.

 

If the test passes, as suggested please contact our HP phone support to order a set of recovery media for your PC, for details please go through this link: HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

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