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06-11-2018 09:21 AM
i bought a computer from hp and when i got it one of the memory sticks was sticking out of place. someone didnt push it in all the way. so they sent me windows 10 to reboot and the person on the phone had me turn off ram slot A. I bought 3 of the same computer for work purposes. the other 2 i bought work great but this one with only one slot working is so slow that the computer isnt even worth using. my question is --- How do i turn RAM slot A back on?
06-11-2018 09:50 AM
Welcome to the forum.
I am not an HP employee.
You can review the service procedures to remove and install a memory module in a Slimline chassis here.
You will need a browser with the Adobe Flash player enabled to view the video.
06-11-2018 10:59 AM - edited 06-11-2018 11:08 AM
You're very welcome.
I was not aware HP had a BIOS setting to disable motherboard memory slots.
I don't recall ever seeing this option on consumer motherboards.
All memory slots should work when populated with known good, compatible memory modules provided the modules are installed in the correct slot sequence.
Your PC's motherboard uses dual channel memory and has two memory slots. Both slots should work when populated with correct matching memory modules.
You might want to talk to HP Support.
Maybe you have a bad, or incompatible memory module, or the second memory socket is bad.
06-11-2018 12:07 PM
when i got the computer the memory was out of its slot. so the technician had me reboot with windows 10 discs they sent me and then had me turn off dimm 1. i think they thought they were turning it on. i have looked all over the internet and have called them with finding nothing on this and i got no help from them.
06-11-2018 12:28 PM
Thanks for more information.
I have never seen a setting in Windows to disable memory slots on the motherboard.
Your PC came with a Windows 10, 64 bit, operating system.
Your PC's motherboard supports up to 16 GB of RAM on a 64 bit operating system.
Your PC was released for sale in 2015. So I guess you are out of warranty. Take the PC to a local PC tech if you are out of warranty.
Maybe the HP tech installed the 32 bit version of Windows10 on your PC. The 32 bit version of Windows can only use up to 4 GB of memory.
HP should be able to undo whatever it did so you can use up to 16 GB of memory again.
There has to be a logical explanation as to why you are limited to only using one memory slot on the motherboard.