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Can't find the programs offered to me.

HP Recommended
HP Pavilion Power 15-cb008no
Microsoft Windows 10 (64-bit)

8 days ago (18th of june) I ordered a HP Pavilion Power 15-cb008no and there was an offer that if you buy a computer with i7 or i9 processor, you would get a lot of programs included such as "Magix Movie Edit Pro Plus 2018". Now when I have my computer I can't find the programs.

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Message 2 of 2
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HP Recommended



The short answer


Our community forum is a peer-to-peer forum staffed by volunteers -- "We" are not HP.

Contact the merchant from whom you purchsed the computer.



HP World-Wide Support


The longer answer


The forum cannot help you with this because we are not associated with HP Sales in any form.


HP provides no official presence on the forum.


We can forward certain requests:  All response from HP is voluntary and response times vary widely.




Questions to help you determine who to contact


  • Did you purchase the computer from the HP online store?


If the answer is yes, contact HP Sales - use the contact phone number at the top of the website where you purchased the computer.




Scroll to the bottom of the website, find and click the Flag to change the store site to your region.



  • Was the offer provided by HP for the "free software"?


If the answer is yes, Contact the store, ask for help.


Have ready your original order agreement, any receipts, or other information you have for the purchase.


Prepare to explain how and where the offer was made.


For example:

In what form was the offer made? 

Email, online store advertisement, coupon??


Also, if you have your original order email, it likely provides a detailed "contents" list.




Computer not from HP OR Software Offer not from HP


If you purchased the computer from other than HP,

and / or

If the offer for free software was made by someone other than HP,


Contact the merchant from whom you received the free software offer and ask for help.




If you purchased the computer from HP,


If you cannot contact HP Sales for any reason,


If you cannot contact HP Technical Support,

We can submit a request that someone take a look at your inquiry.



HP World-Wide Support



Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.



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