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BBilly
Level 2
10 7 1 1
Message 1 of 2
734
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Cannot Delete HP Support Solutions Framework

HP Recommended
HP SFF
Microsoft Windows 7 (64-bit)

"Running A Transacted Installation" window keeps popping up every 2:30 Mins. AND is believed to be causing a LOT of Interrups, causing keyboard to not work, mouse to not work, and general "blinking" at the top of the screen.  VERY annoying.  I have removed all HP Office Jet 6830 related software, except HP Support Solutions Framework, thru normal Uninstall.  No problems.  However, it will not Uninstall Support Solutions Framework, claiming it is needed by an already uninstalled program.  Please help.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@BBilly

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to uninstall HP Support Solutions frame work. I would like to help you resolve this issue.

 

Go to Windows Control Panel and Uninstall HP Support Framework.

Then install the latest version of HP Support Assistant from the link below.

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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