Create an account on the HP Community to personalize your profile and ask a question
07-26-2018 01:00 AM - edited 07-26-2018 01:10 AM
Format the entire hard drive and do a clean reinstall
Then I will lose all the data on the computer, what a loss !
It depends on how you clean up computer , it is not that you can not do that , try this method , you can also clean your computer and ensures the security of other data .
07-30-2018 09:50 PM - edited 07-30-2018 09:52 PM
To clean up the machine of old files,etc and get a fresh install read the HP document here.
**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***