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Student
Posts: 1
Member Since: ‎10-08-2016
Message 1 of 2 (258 Views)

Configuration Number error (code purple)

Product Name: HP Pavillion MS214
Operating System: Microsoft Windows 7 (32-bit)

I have done everything i possibly can that i know of using the internet (F10, F5 F8 etc), i even called and got no help except more it will cost you $60 to get a number and i asked what is the number for where? No answer

 

Last week, the computer no longer got past the microsoft logo (note no discs of any kind came with the computer, just it the mouse and the keyboardy from Best Buy) and no there isn't extra warranty on it. Ok i did system recovery, didn't work, system restor to last point it was working didn't work.

 

Now it has obviosuly recognized i did a recovery so it goes to the logo screen and then the white box "Configuration Number Error)" comes up. Tells me to call HP to obtain it and the story goes on.

 

Is there any backdoor tricks to obtain the config number, or of any fixes you know.

I was wondering if it was a complete hard drive fail.

 

 

Any help is grealty appreciated!

 

Thanks,

Rosemary

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Posts: 8,504
Member Since: ‎09-28-2010
Message 2 of 2 (225 Views)

Re: Configuration Number error (code purple)

Code purple is an unrecovereable total hardware failure.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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