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bugheaf
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Driver Help

HP Recommended
Microsoft Windows 10 (64-bit)

I  have tried everything. Have a HP 23-q116 and a HP Envy 4512. Had to re install my operating system and now I cannot install the drivers for printer. Downloaded drivers from your site and the printer is on network. But I cannot print from my HP computer. Don't know if this is desktop or printer issueNeed for college. HELP

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Dvortex
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Message 2 of 2
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Hello, @bugheaf – Greetings!

 

Thanks for engaging in the HP Forums! I see by your post that you are having trouble with your HP printer. I will certainly do my best to help you 🙂


Going through your post, I understand that printer is having trouble printing with your Envy printer.

 

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.


If the issue persists, then I’d suggest you perform a clean install to try and fix the issue:
 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://hp.care/2q4b5pF to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.


Those steps should do the trick, let me know the outcome!

Cheers 🙂


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Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
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