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arley16
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Fan runs vary loud unable to use computer until it stops

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Enoy Phoenix 810-150 se
Microsoft Windows 10 (64-bit)

computer came with 8.0, upgraded to 8.1 than of course to W10  not sure when it started but fan comes on very hard and loud can't watch tv or anything while its running and unable to use computer while its in this fan mode. today it would do it than stop than start again for over 30 minutes until I got sick of it and reboted than i was able to log on.  wasnt on it works great.  Hp does not support this anymore  espically since I upgraded to W10, should I buy new computer or will microsoft fix because it was there idea 

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WAWood
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@arley16

 

Hello;

Allow me to welcome you to the HP forums!

 

Let me address your last issue first -- Microsoft support -- by telling you that MS is not going to fix this problem.  They were determined to achieve 1 BILLION folks running Win10 and they didn't care much about HOW they did that, so they offered the Win10 Upgrade to everyone, even if their PC was not designed for it.  They do not see that as a problem.

 

As to your PCs fan, my guess is that, under Win8x, a processor usage utility was running that throttled down the processor such that, after a few seconds, the fan slowed down -- and that utility is not working under Win10.

 

If such a Win10 replacement was available, MS Windows Update would have found that and installed it, by now -- so there is most likely, nothing that can be done in Win10 for this problem on your PC.

 

My suggestion is to read through the HP Recovery Media information below to see if HP offers that for your PC, as that will allow you to reset it back to Win8x ...

 


HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836
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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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