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GulfCoaster
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Message 1 of 2
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HP Assistant closes every time I click on "Troubleshooting and fixes"

HP Recommended
HP Pavilion All-in-One - 23-q214
Microsoft Windows 10 (32-bit)

HP Assistant shows that I have 3 items in "Troubleshooting and fixes". When I click on it, it closes down HP assistant. Now my computer also will not start back up when it goes into sleep mode...the screen stays black but I can hear the fan start up and the light comes on for the monitor. Uninstalled and reinstalled HP Assistant, ran updates in MS settings, restarted numerous times, tried to back up the system and it will not let me. Unsure what to do now.

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Flower_Bud
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Message 2 of 2
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HP Recommended

Hi @GulfCoaster,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is not waking up from sleep mode.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

When was the last time the computer was working fine?

Were there any Windows updates installed on the computer recently?

Have you made any software or hardware changes on the computer?

Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the below steps to resolve this issue.

  • Uninstall the Intel graphics driver, v22.20.16.4771 driver manually.
  • Then download and install the driver from the below link.

ftp://ftp.hp.com/pub/softpaq/sp82001-82500/sp82126.exe

 

Please refer to the below article for more information.

 

https://support.hp.com/ro-en/document/c05841602

 

Let me know how it goes and you have a great day!

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