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ibeam81
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HP My Display has stopped working

HP Recommended
ENVY Phoenix 810-145qe
Microsoft Windows 10 (64-bit)

I have an ENVY 32 Media display and ENVY Phoenix 810-145qe running Windows 10. I installed latest monitor drivers and HP My Display, but HP My Display fails at launch and displays a "Stopped Working" error message.

 

Any thoughts on how I can get HP My Display to work?

 

Thanks!

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wb2001
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@ibeam81,

Somewhere on the button row there is an OSD or menu button.  Press it.

If that works, you can restore to the defaults.

Here the manual. Please refer to pg 3 (button 1), pg 5 the remote

Reset is mentioned on pg16.  If you get a Lockout message, see pg 18-19.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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ibeam81
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I reset the monitor to the default factory settings as suggested, but HP My Display still doesn't work. It launches, but ultimately I receive the error that the application has "Stopped Working."

 

Any other suggestions?

 

Thanks!

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wb2001
Level 15
Level 15
12,842 12,635 1,773 5,013
Message 4 of 4
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HP Recommended

@ibeam81,

Can you be a tad more specific.  What "application" has stopped working?

After the re-boot, what do you get?  Any other message flash-by on the screen?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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