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Student
Posts: 1
Member Since: ‎01-26-2018
Message 1 of 2 (188 Views)

HP support assistant bug

Product Name: HP Pavilion Desktop PC 570-p0XX
Operating System: Microsoft Windows 10 (64-bit)

HP support assistant is not working correctly. 

 

On my desktop it tells me my laptop is out-of-date. On my laptop it tells me my desktop is out-of-date...

 

Furthermore, even after installing the HP PC Hardware Diagnostics, it keeps telling me that it is not installed (even though it works). Please fix this.

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HP Support Agent
Posts: 3,213
Member Since: ‎10-12-2016
Message 2 of 2 (154 Views)

Re: HP support assistant bug

Hi @Maar10 ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

In the meantime, please try the steps mentioned below:

 

Try un-installing and re-installing the latest version of support assistant from this link. :)

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

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