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Andrew381
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Had to reset pc. How do I reinstall pre loaded microsoft office?

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Hp Pavilion Elite
Microsoft Windows 10 (64-bit)

How can I reinstall a pre loaded microsoft office following a reset?

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banhien
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@Andrew381

 

There are many version of Office, do you remember which one ? Normally you have to contact Microsoft to get it.

 

Regards.

BH
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Andrew381
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We have tried to download from Microsoft using the key code from the side of the machine but they refer us back to HP saying it's a Pre purchased product by manufacturer 

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wb2001
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@Andrew381,

What is the exact model number of this unit?  What was the original OS?

 

Appendum: after 24 hours I decided to add this.  source document webpage.

If you're having problems with your PC, you can try to refresh, reset, or restore it. Refreshing your PC reinstalls Windows and keeps your personal files and settings. It also keeps the apps that came with your PC and the apps you installed from the Windows Store. Resetting your PC reinstalls Windows but deletes your files, settings, and apps—except for the apps that came with your PC. Restoring your PC is a way to undo recent system changes you've made.

 

So what we have here is a misunderstanding of the definition.  What exactly did you do?

 

PS<> you said a "key code" on the side of the unit.  The last time I saw a Product Key (that code you referenced) was on a WIN 7 machine.  Your premise of key code is also invalid, because that code would be the 25 character Product Key for the installed OS.  It has NO relationship to a Microsoft Product Key for Office.

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