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Andrew2017
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Install Windows

HP Recommended
HP Pavilion 17-e118dx Notebook PC
My laptop needed to update a version of Windows 8 so I allowed it to do so overnight. Now at the HP loading screen I'm met with the prompt
"Windows could not complete the installation. To install Windows on this computer, restart the installation."
I have been stuck in an infinite loop of my pc restarting whenever I hit okay or exit the prompt with the prompt showing up each time
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WAWood
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@Andrew2017

 

Hello;

Allow me to welcome you to the HP forums!


Sorry, but I don't have very good news for you ...

First off, the attempted Win10 Upgrade has a history of corrupting the HP Recovery information in the process, so at this point, it is extremely unlikely that you can restore the PC back to its original OS.  You could try doing that by pressing the Esc key repeated while rebooting, and when you get the HP text menu, select the option to do a factory reset.

 

If that works, then you would be back to Win8 -- and you could then attempt an in-place Upgrade to Win10 using Win10 installation media, which you could download and create using this link:  Windows 10 download 

 

Second, if that does not work, then your only recourse as this point would be to use something known as HP Recovery Media to do a factory reset of your PC: 

 


HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836


If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110



Good Luck

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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