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My camera is not working at all and Ive already contacted Microsoft Support.

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HP All in One Desktop
Microsoft Windows 10 (64-bit)

Hi, I need some serious help with my camera it just doesnt want to work at all nothing detects it like the camera app, sites, video recording apps or anything at all. I tried to fix it myself with a few simple things it did not work. I watched online turtorials and it still didnt work. Then I later got in touch with Microsoft Support. They took control of my keyboard and mouse which allowed them to acces any of my stuff hours later they couldnt fix it. Then we came down to last option which was seeing if Hp support could help or reset my computer. I told them to reset it and they did. Many hours later I opened up my camera and it still couldnt find it (didnt work). So now after trying everything I have finally come to Hp and if this doesnt working I will be reconsidering switching back to Apple cause im tired of problem after problem and hours and hours of work for nothing. Thank you, Makayla.

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Hi! @_Makayla_, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!


I understand you have webcam issues with your PC.


Don't worry I'll try to help you out.


Did you make any software or hardware changes on your PC?


Do you see webcam listed in device manager?


Please share the product number of your PC to assist you better.


As you mentioned the webcam has stopped functioning on your PC.


I appriciate your efforts for trying out the steps before reaching out to us.


Try updating the BIOS on your PC and check if it helps.


There are no particular drivers for web camera, All the webcameras use a basic driver from the windows update.


Try updating BIOS and other drivers on your PC using HP support assistant check if it helps.


Refer this article to know more information about using HP support assistant.


Try the steps recommended below and check if it helps.


In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If there is no Imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.
If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.
Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.
Click Browse the computer to select a specific USB Video Device driver.
Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.
Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.
On the Webcam Properties window, select Update Driver....
Select to Browse the computer for the desired driver.
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware.
Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
Click Next to install the webcam driver.
Allow the installation of the USB Video Device, and then click Close.
After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.
If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft.


Refer this article to further troubleshoot webcam issues with your laptop. Link:


Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.


Refer this article to know more information about running system diagnostics on your PC.


If the issue still persists after trying out the steps it could be an issue with the webcam.


I will share the rest of details in a private message. Please watch your inbox for more information.


If the solution provided worked for you, please mark accepted solution for this post.


Let me know if this helps!

Have a great day! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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