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AllVetpackaging
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My computer can't see files or folders I have recently created

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I moved files from my old computer to my new computer.  When I copy a file or create a folder, it shows up in the windows explorer folder but when I try to access the file to save something to it or to upload it to an email, the file is not found.

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The_Fossette
HP Support Agent
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Message 2 of 2
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Hi @AllVetpackaging,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues copying files and also having issues attaching files to your email.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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