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Gcarts
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My computer has decided it doesn't like my password anymore

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Pavilion all in one
Microsoft Windows 10 (32-bit)
Xxxooo
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old_geekster
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@Gcarts, welcome to the forum.

 

Your best option is to do a full system Recovery.  This will allow you to either add  a password or not.  HP doesn't allow us to help with password problems other than what I have mentioned because we have no way of knowing if the member is the true owner of the computer.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.




I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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Gcarts
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Thank you for the response, two questions. 1 will I lose everything on the computer? 2 how do I do a system recovery with out getting past the lock screen? Thank you in advance.
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old_geekster
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Thank you for the additional information, @Gcarts.

 

Microsoft Windows has system recovery options available through an advanced startup menu. When powering on the computer, you can enter the startup menu (F11) and select the system recovery options you need. Microsoft's system recovery options allow for varying levels of repair. System Restore resets the computer to an earlier date without affecting any files. Startup Repair seeks to correct any errors with the files that allow Windows to boot up correctly. System Image Recovery will completely reset the computer back to the way it came from the factory and delete any files on the computer.

 

As you can see in my explanation, there are options that will allow you to save your data.




I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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