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Dr_Bon
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PC starts, windows starts, but desktop does not

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Pavilion Elite d5200t ATX
Microsoft Windows 10 (64-bit)

I have a strange problem :

 

My PC starts, HP screen starts, Windows 10 boots, welcome screen is normal,  but when it's time for desktop to load, I get a black screen with a few non-functioning icons (start button, trash can, "This PC" on left, and Internet Connection logo, volume control and time-date information on right - time and date ARE CORRECT) and this message:

Message on Desktop1.jpg

 

Using F9 in the HP screen I performed system diagnostics, and all systems "Passed."  I tried to use the "Boot Menu" (3 options) which I found by hitting "ESC" repeatedly but it always loads as above. 

 

This computer was loaded originally with Windows Vista, later upgraded to Windows 7 and then to Windows 10.  It has been working fine until now (8 years, low use).  I have original System Recovery disks but don't want to use them (going back to Vista...nooooo!) if I don't have to.

 

I have a feeling that some code got corrupted or missing re: the desktop but have no expertise to test or fix it.  It's a 64-bit machine but the message above has a "system 32" comment, so not sure what that means.

 

Can anyone help?

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CherylG
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No need to start over with Vista. You can create a Windows 10 installation on dvd or usb flash drive-free from Microsoft using the download tool. If you took advantage of the free upgrade you have lifetime digital key for your machine. Install it and if prompted for license key choose-Skip. It should activate once online.

https://www.microsoft.com/en-us/software-download/windows10

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Dr_Bon
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Hi, Cheryl -

 

Thanks for this information - I didn't know that if I took advantage of that Windows 10 free upgrade (which I did) I could install it again free of charge.  

 

However, I still don't know what the message on my screen means -  You are saying that there's a glitch in the Windows 10, right?  and that downloading 10 again from a DVD or flash drive IS the solution to my problem?  Please clarify.  

 

Thanks.

 

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Dr_Bon
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Hi, Cheryl - Another question:  How can I install Windows 10 when I can't get the machine to respond to me?  The PC starts, yes, but only F9 and F11 respond in the HP screen.  I can't get online from the HP screen, and I don't have any way to tell the PC to download from the DVD or Flash drive.

 

Thanks again,

Dr_Bon

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CherylG
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Sorry, I assumed you knew how to boot from a dvd or flash drive since you mentioned the OS had been changed several times going from Vista to Windows 10.

The file can be downloaded and dvd or flash drive installation created on any machine,btw.

 

If you click OK on the error box can you then click the Start button and get to System Restore?

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Dr_Bon
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Hi, Cheryl -

 

Yes, I do know how to install from a DVD or flash - I did it with Windows 7 and all my Office software - but the PC is not responding when I put something in the drive.

To answer your question, when I click the "OK" button, nothing happens at all - the message just stays there, and I the "Start" button still doesn't work.  For that matter, when I click the "X" to close the message, it doesn't respond, either...the whole thing is very weird.

 

I tried hitting "ESC" many times after turning on the PC, and it brings me to a "Boot Menu" which lists being able to boot from a DVD as one option, but when I select it, the machine begins to load the Windows screen, etc., until it gets to the message I sent the image of yesterday.  I also get this message just before the "desktop" shows in black with the message I showed in my first email: Windows 10 Welcome Screen.jpg

 

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CherylG
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When you got to the Boot menu with dvd as an option-which disc did you have the in the dvd drive? Are you sure it is bootable?

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